Customer Retention Representative focusing on retaining customers by resolving service issues and promoting Rise Broadband products. Collaborate with other departments to ensure customer satisfaction.
About the role
- Working Student focusing on customer loyalty program development. Analyzing existing measures and creating new loyalty concepts at TEDOM's energy service division.
Responsibilities
- Analyze existing customer retention measures and benchmark loyalty programs
- Develop a concept for a loyalty points system (digital or hybrid)
- Assess technical feasibility and integration into existing processes
- Design possible reward models (discounts, exclusive services, etc.)
- If applicable, support implementation together with Marketing, IT and Sales
- Present findings and recommendations to Sales Management / Executive Management
Requirements
- Enrolled student (m/f/d) in Business Administration, Marketing, Innovation Management, E‑Commerce or a comparable degree program
- Interest in customer retention, loyalty programs and customer experience
- Analytical and conceptual thinking skills
- Structured and independent working style
- Strong communication skills and ability to work in a team
- Ideally, initial experience with loyalty programs (e.g., through internships, projects, etc.)
Benefits
- A flexible job with fair compensation
- Insight into interesting areas of the company
- Flexible working hours that can be well coordinated with your studies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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