Store Sales Manager responsible for achieving sales performance goals and leading team success at Mattress Firm stores. Ensuring exceptional customer experience through effective execution of company initiatives.
About the role
- Assistente de Atendimento II providing After Sales support for Technogym's customers via phone, email, and chat. Responsible for resolving technical issues and ensuring customer satisfaction in São Paulo.
Responsibilities
- Answer customers' technical support calls, emails and chat messages;
- Provide timely and accurate solutions to technical issues, ensuring customer satisfaction;
- Schedule field technician visits for on-site diagnostics;
- Receive notifications of customer problems and, with the support of internal systems, identify the parts required for proper repair;
- Track case progress and keep the customer informed at all times.
Requirements
- High school diploma;
- Experience in customer service;
- Familiarity with technologies and tools such as HelpDesk;
- Basic Excel skills.
Benefits
- Commuter allowance (Vale Transporte)
- Meal/Food allowance
- Porto Seguro Medical Plan
- Porto Seguro Dental Plan
- Group life insurance
- 50% contribution toward language courses
- Birthday day off
- Access to TotalPass with coverage for up to 3 dependents
- Extended maternity and paternity leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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