Manager of Investigations managing investigations of reportable incidents in Alberta. Leading a team to ensure compliance with Occupational Health and Safety legislation and liaising with various stakeholders.
About the role
- Customer Advocacy Marketing Lead managing TeamViewer Voices program and engaging with customer advocates. Driving marketing initiatives to improve win rates and enhance customer success.
Responsibilities
- Build and scale TeamViewer’s global customer advocacy program TeamViewer Voices.
- Develop a powerful engine of raving fans: customers who openly share their success, participate in events, provide referrals, and strengthen social proof.
- Drive initiatives that improve win rates, increase deal sizes, and elevate marketing ROI by identifying, engaging, and empowering advocates across the customer journey.
- Own the global customer advocacy marketing strategy, focusing on increasing the number and quality of customer advocates, customer stories, reviews, and in-person engagements.
- Lead implementation and adoption of the new advocacy platform, TeamViewer Voices, in collaboration with stakeholders across Digital Delivery, CX, Sales, and Field Marketing.
- Align the Customer Advisory Board (CAB) program and other strategic customer engagement initiatives across regions.
- Partner with the CX team to integrate third-party review participation across platforms such as Gartner Peer Insights, Trustpilot, and G2 into the TeamViewer Voices platform.
- Embed customer proof points into global and regional campaign content, including demand generation programs, field events, website copy, sales enablement materials, and social media.
- Track, analyze, and report on program performance against defined KPIs.
- Collaborate with regional marketing teams to share best practices, align messaging, and ensure a consistent customer experience across all markets.
- Gather customer insights through surveys, feedback loops, and qualitative interviews to inform strategy and share findings with product and marketing teams.
Requirements
- 7+ years of marketing experience with a demonstrated focus on customer advocacy programs, corporate communications, or customer marketing.
- Proven track record in customer program management, including advisory boards, councils, executive sponsorship programs, and user communities.
- Experience consistently delivering high-quality assets with creativity, attention to detail, and reliability.
- Customer-first mindset with a genuine passion for customer success.
- Exceptional communication skills for engaging both internal stakeholders and external customers.
- Strong project management capabilities with operational discipline.
- Highly organized, with demonstrated ability to manage multiple initiatives simultaneously.
- Strategic thinker with excellent tactical execution skills.
Benefits
- Onsite Onboarding in our HQ office for an optimal start
- Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
- Premiums for the private pension plan ( BAV ) up to the maximum amount are topped up by TeamViewer
- Public transport friendly offices
- Option to lease an e-bike (Germany only)
- Special terms for local gyms
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company-wide celebrations
- Open door policy , no dress code rules, frequent all Hands and Leadership Lunches
- Hybrid and Flexible work time with up to 50% home office
- Work From Abroad Program allowing up to 40 days of work outside your contracting country
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Manager responsible for overseeing grants and contracts in Alberta's Child Care system. Engaging stakeholders and ensuring compliance with legislative frameworks while maintaining program accountability.
Manager overseeing Alberta's gas distribution operations and safety while engaging with stakeholders. Provides leadership and strategic direction for the development and maintenance of rural utility systems.
Manager leading the Industry Relations unit supporting industry growth and economic development initiatives. Engaging stakeholders, analyzing intelligence and providing strategic direction for government policy.
Senior Manager, EHS providing leadership for environmental health and safety programs at BD. Overseeing compliance and driving cultural transformation across multiple sites.
Landed Cost Optimization Manager overseeing supply chain cost drivers to minimize landed costs at BD. Collaborating across departments to enhance sourcing and logistics while ensuring compliance.
Assistant Store Manager at Specsavers overseeing store operations and leading a dedicated team in providing eye and hear care solutions. Focused on supporting team growth and community engagement.
Dispensing Optician Manager at Specsavers in Walsall working with a team to ensure excellent patient experiences. Overseeing enhanced optical services and delivering customer care excellence.
Maintenance Manager ensuring mechanical solutions and workforce direction at aluminum manufacturing plant. Coordinating operations and maintaining a safe work environment in Muscle Shoals, Alabama.
Bid Manager in charge of coordinating technical and economic offers for ARQUUS. Collaborating across departments to ensure competitive responses for defense contracts.