Floor Manager overseeing team performance and customer experience in retail sector. Ensuring KPIs are met while fostering a positive shopping environment for customers.
Responsibilities
Ensures that KPIs in a specific area of the store are met or exceeded
Coordinates team members to achieve the best balance between customer service and store operations, thereby ensuring a unique shopping experience for customers
Supervises and coaches the team within their area of responsibility
Allocates resources and organizes processes in their area to manage efficiency and productivity
Monitors operational results for their area (e.g., bestsellers, floor allocation) and implements necessary measures to drive productivity and efficiency
Creates an attractive and welcoming shopping environment by consistently coordinating the team to perform visual merchandising and maintain cleanliness standards
Maintains a safe shopping and working environment
Supports recruitment, onboarding, training and the ongoing development of the store team
Requirements
Vocational qualification in retail
Good command of English
At least 2 years of professional experience in sports and/or fashion retail, advanced sales experience and a comprehensive understanding of product, retail and the industry (including initial leadership experience)
Adequate literacy and numeracy skills and advanced communication abilities
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