ERP Systems Manager focusing on enhancing ERP efficiencies for TCC's real estate member companies. Conducting assessments, driving improvements, and training staff across multiple organizations.
About the role
- Client Services Manager working at Ticketek to ensure high standard service delivery for clients from prestigious venues. Collaborating with internal departments for event ticketing operations.
Responsibilities
- Ensure each client receives a high standard of service delivery and continuity across their accounts.
- Liaise directly with clients and various internal departments to maintain a high level of service delivery.
- Partner with Clients to discuss event ticketing build requirements and time frames.
- Build and maintain events within the Ticketing System as well as manage ticketing operations on event days.
- On site testing and client support on event days.
- Collaborate with internal and external leads to ensure marketing strategies are fulfilled as planned.
- Work with the State Manager to provide value-added services and solutions to Clients.
Requirements
- Excellent verbal and written communication.
- Ability to develop new and existing relationships with clients.
- Ability to resolve client/customer problems in a helpful manner.
- Understanding or ability to learn ticketing systems and processes.
Benefits
- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team
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