Investor Services Manager processing investor transactions and overseeing maintenance of investor records. Contributing to Vistra's funds business growth in Dublin office.
Responsibilities
Responsible for the accurate and timely processing of investor transactions and maintenance of investor records across a range of investment funds
Review and/or process investor subscriptions, redemptions, transfers, and switches in accordance with fund documentation, SLAs, and cut-off times
Validate transaction documentation for completeness and accuracy
Ensure cash and share reconciliations are performed and resolved in a timely manner
Ensure anti-money laundering (AML) and know-your-customer (KYC) requirements are complete prior to processing transactions
Review and/or set up and maintain investor accounts on transfer agency systems
Ensure accurate and complete investor static data is maintained
Respond to investor and client queries in a professional and timely manner
Liaise with internal teams (AML, Fund Accounting, Cash Management) to resolve queries and exceptions
Adhere to applicable regulatory requirements including CBI guidance, AML legislation, and data protection obligations
Identify, escalate, and assist in resolving errors, breaches, or operational risks
Requirements
Approx 7-8 years previous experience in investor services / transfer agency or fund administration
Experience working on Paxus is an advantage
Knowledge of investment funds, fund structures, and transfer agency processes
Familiarity with AML/KYC requirements within a regulated environment
Relevant third-level qualification (desirable but not essential)
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