Customer service representative managing active and receptive calls for debt negotiation in telecommunications. Role involves providing solutions and utilizing systems for effective communication.
About the role
- Compliance Manager providing compliance advisory support for loan collections. Managing compliance risk, policy reviews, and ensuring regulatory excellence across multiple states.
Responsibilities
- Provide compliance advisory support and manage compliance risk across loan collections
- Focus on issues management, ongoing monitoring, policy reviews, communications, and complaints management to ensure regulatory compliance and operational excellence
- Manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future
Requirements
- Undergraduate degree or equivalent work experience
- 10+ years of experience
- Experience in credit card, auto or other secured lending with a strong understanding of applicable regulations (Reg F, Reg X, FDCPA, FCRA and SCRA) and how they apply to collection processes
- Large bank experience a plus, but not required
- Experience reviewing and approving policies and procedures
- Issues management, ongoing monitoring, and complaints management
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
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