(Senior) CRM & Retention Manager:in at buah focusing on innovative retention strategies in the snack market. Overseeing retention metrics, CRM campaigns, and strategic growth initiatives.
About the role
- Client Retention Specialist supporting customers of TD Merchant Solutions by providing expert guidance and legendary experiences. Delivering solutions through inbound and outbound service interactions in a hybrid work environment.
Responsibilities
- Provide customers with the best solutions and offer advanced guidance and expertise on how TD Merchant Solutions can help them meet their financial needs now and in the future.
- Deliver outstanding inbound and/or outbound advice and service and/or sales support to moderately to highly complex transactions related to financial products and services with an aim to provide complete and correct solutions the first time.
- Act as an advice process/product expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving and/or raising matters to the appropriate people.
- Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
- Implement advice and customer service procedures and approaches to complete work efficiently.
- Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues.
Requirements
- Sound expertise and knowledge of Merchant Solutions pricing, products, systems, processes and business and operational functions
- Relevant and demonstrated experience in customer facing support
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
- Possess computer & multi-tasking skills.
- Thrive in a dynamic and time-sensitive environment.
- A self-starter with strong organizational, planning and time management skills.
- Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience.
- Bilingual FR is required for the role.
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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