Head of Digital & Customer Loyalty enhancing customer experiences at Pizza Hut. Leading digital marketing, CRM, and loyalty efforts across the UK and advising on FR & DE markets.
About the role
- Customer Loyalty & Community Builder at Qonto enhancing brand attachment for French customers to foster advocacy and community. Collaborates across teams to create impactful customer experiences.
Responsibilities
- Design scalable experiences for a large base of satisfied customers using multiple levers (CRM, events, community, ambassador program, swag, videos…) — including solutions for busy entrepreneurs who don’t have time to join a community.
- Build an à la carte engagement model for customers who want to participate (e.g., product feedback, referrals/affiliate, testimonials & social content, event co-hosting).
- Leverage and grow our two key communities: the Ambassador Program with over 1,000 members and StrongHer, our community for women entrepreneurs.
- Run experiences and events (online and onsite, including regional events) that create strong brand moments.
- Amplify social proof by turning customer experiences into high-performing content for Qonto and clients’ channels.
- Partner with Brand, Social, CRM, Product, and Customer teams to deliver cohesive end-to-end experiences and measure impact.
Requirements
- 5+ years of experience building customer engagement programs at scale (high volumes, strong operational rigor).
- Entrepreneurial or freelance experience is a plus.
- Skilled at audience segmentation and offering multiple ways to engage, from low‑effort to high‑commitment.
- Creative and up to date on what works (CRM strategy, event formats, creator-led growth, social mechanics).
- Structured and reliable: logistics, timelines, budgets, stakeholder management.
- Comfortable being scrappy and hands-on, testing and iterating quickly.
- Fluent in French and English.
Benefits
- Recruitment scams are on the rise: we will never work with third-party platforms or agencies that request payment from candidates.
- Unlimited access to best-in-class AI tools — Claude Code, Cursor, Copilot, Dust, and Notion AI.
- A discrimination-free hiring process because we believe the best teams are built on merit.
- Autonomy and ownership: team members are encouraged to be hands-on, including writing campaigns and managing projects independently.
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