Upsell Sales Coordinator at MPLC enabling content use while championing intellectual property. Identifying upsell opportunities and providing exceptional customer service within a hybrid work environment.
About the role
- Sales Associate at Coach responsible for customer relationships and sales in luxury retail environment. Upholding brand standards and driving personal and store metrics within operational tasks.
Responsibilities
- Understands organizational objectives and makes decisions that align with Company priorities.
- Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
- Creates short- and long-term strategies to achieve personal metrics and performance goals.
- Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
- Represents Coach as a brand ambassador.
- Demonstrates Coach’s Selling and Service expectations at all times.
- Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
- Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
- Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
- Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
- Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
- Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
- Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
- Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs.
- Sensitive to customers’ needs and tailors approach by reading cues.
- Attends to the unique and individual shopping needs of each customer.
- Works with multiple customers simultaneously and breaks away as appropriate.
- Follows up with customers consistently and genuinely to influence/close the sale.
- Flexes personal selling techniques to contribute to overall store financial results.
- Builds lasting and loyal relationships with customers.
- Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
- Creates enthusiasm and positivity for a shared vision and mission.
- Promotes and endorses a team selling environment.
- Fosters an environment of teamwork, trust and collaboration with internal and external customers.
- Remains solution oriented; is adaptable and flexible to changing business and store needs.
- Welcomes feedback and adapts behaviors as appropriate.
- Maintains a calm and professional demeanor at all times.
- Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
- Maintains a clean and tidy selling floor at all times.
- Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
Requirements
- 1-3 years of previous sales experience, preferably in a luxury retail service environment.
- Possesses current knowledge of fashion trends and competition in the marketplace.
- High school diploma or equivalent; college degree preferred.
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
- Ability to execute at a fast pace.
- Ability to communicate effectively with customers and team.
- Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
- Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.
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