Service Delivery Manager responsible for managing daily operations and consulting for pharmaceutical clients in Bridgewater, NJ. Leading global teams and ensuring quality deliverables while enhancing operational efficiency.
About the role
- Manager of Consumer Technology at Tapestry leading the implementation of MarTech products. Focusing on CRM, integration, and collaborative project management for high-quality launches.
Responsibilities
- Lead end-to-end implementation of MarTech products, including CRM/CDP/MA enhancements, consumer data integration, and tracking solutions.
- Develop and manage project plans, timelines, milestones, and risks to ensure on-time and high-quality launches.
- Oversee testing, UAT, data validation, and quality assurance to ensure solution stability and performance.
- Ensure smooth go-live, cutover planning, and post-launch support.
- Work closely with architects to ensure MarTech solutions align with overall technical architecture, data flow design, and integration standards.
- Participate in technical design reviews, assessing feasibility, scalability, security, and long-term maintainability.
- Manage day-to-day delivery with technology vendors and implementation partners, ensuring adherence to scope, quality, and project schedules.
- Support continuous enhancements, change requests, and release management processes.
- Ensure all solutions follow data privacy, security, and PIPL compliance standards.
- Monitor platform performance and drive continuous optimization initiatives.
Requirements
- Bachelor’s degree in information systems, Computer Science or related field.
- 7+ years of experience in digital product implementation, MarTech delivery, or technical project management.
- Solid working knowledge of CRM, CDP, marketing automation, and tracking technologies.
- Proven ability to understand and participate in technical discussions, including API integration, data models, tagging frameworks, and cloud platforms.
- Experience collaborating with architects, engineers, and data teams across complex technical environments.
- Strong project management skills with experience in agile or waterfall methodologies.
- Demonstrated ability to manage multiple vendors and delivery partners simultaneously.
- Excellent communication, problem-solving, and stakeholder management skills.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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