Service Delivery Manager responsible for managing daily operations and consulting for pharmaceutical clients in Bridgewater, NJ. Leading global teams and ensuring quality deliverables while enhancing operational efficiency.
About the role
- VIP Manager responsible for exceptional VIP experiences at Rhino Entertainment. Managing high-value players' satisfaction and loyalty through personalized support and engagement in Malta.
Responsibilities
- Manage a portfolio of high-value players, understanding their preferences and needs, alongside developing them from being simply customers to becoming brand advocates.
- Proactively engage with VIP players through various communication channels, including phone calls, emails and WhatsApp
- Build long-lasting relationships with players by providing personalised support and addressing any concerns or issues they may have
- Monitor player activity and identify opportunities to enhance their gaming experience
- Collaborate with other internal departments such as marketing and promotions to create targeted campaigns for VIP players
- Collecting and analysing information and data on customer segments and suggesting changes for optimization
- Stay up-to-date with industry trends and competitor activities to ensure we are offering the best VIP experience in the market
Requirements
- Fluent in both Finnish and English languages, with excellent verbal and written communication skills. Knowledge of any other languages would be considered a strong asset.
- Previous experience in a similar role within the online casino industry is highly desirable
- Strong customer service skills with a passion for delivering exceptional experiences
- Ability to build rapport quickly and establish trust with high-value players
- Team player with a positive attitude and proactive approach to work
- Excellent organisational skills with the ability to prioritise tasks effectively
Benefits
- Competitive salary based on your knowledge & experience
- Quarterly performance bonus split on personal objectives and company performance
- €500 Yearly Wellness & Mindfulness allowance to support an active lifestyle
- Flexibility & a work-life blend through our Hybrid Working environment
- Work from anywhere with our 30 days “overseas working”
- Diverse, dynamic, fun environment with happy and helpful colleagues
- Learning & Development opportunities to invest in your personal development
- Fresh fruit, healthy snacks & food are available at the office everyday - and of course, good tea & coffee
- Free parking, table tennis, lounge area, plenty of meeting rooms and sea views at our ergonomic office
- Regular social events to strengthen long lasting relationships
- Enjoy a “Me Day” on your birthday
- Paid time off, including extra days for special life events
- AXA Private Hospital & Dental Insurance Coverage
- Form an active part of our talent acquisition, with our Referral Bonus
- And to top it off, a great culture!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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