Regional Customer Success Manager at Mastercard focusing on customer engagement and managing network products. Collaborating with cross - functional teams for effective customer solutions and satisfaction.
About the role
- Customer Success Manager acting as the main point of contact for clients in a software development company. Supporting clients throughout their journey with onboarding, training, and solution adoption.
Responsibilities
- Act as the main point of contact for clients.
- Support clients during onboarding, training, and solution adoption.
- Coordinate with internal technical teams on requirements & change requests.
- Follow up on client payments and approvals.
- Maintain professional relationships with clients throughout their journey.
- Participate in continuous improvement of our solutions and processes.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 3–5 years of experience in client-facing roles within tech or SaaS.
- Strong communication, presentation, and organizational skills.
- Expert knowledge in process design and mapping tools.
- Good understanding of software development models, especially SaaS applications (preferably in service management or order management domains).
- Hands-on experience in leading business requirements sessions & brainstorming meetings.
- Knowledge of DevOps standards and processes is a plus.
Benefits
- Monthly international travel for client meetings and engagements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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