Senior Strategic Success Manager managing customer value by aligning technology with business objectives. Leading project plans and customer relationships in the Transportation industry.
About the role
- Client Success Manager enhancing dealership operations for a transformative automotive experience through customer relationships and technical support. Leading onboarding, success, and renewals for automotive retail.
Responsibilities
- Own customer relationships end-to-end—onboarding, adoption, success, and renewals.
- Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
- Develop deep product knowledge and act as the expert on system behavior and workflows.
- Troubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering.
- Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements.
- Communicate clearly with technical and non-technical users, translating complex concepts simply.
- Support feature launches, pilots, and customer feedback loops that inform product direction.
- Deliver training, documentation, and business reviews that drive customer adoption and ROI.
- Identify risks and proactively resolve friction points to ensure long-term success.
Requirements
- 3–7 years in customer success, solutions engineering, or technical account management.
- Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows.
- Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories.
- Excellent communicator with outstanding bedside manner and client-facing confidence.
- Organized, process-driven, and effective in fast-moving startup environments.
- Experience with dealership operations or automotive systems is a plus.
Benefits
- Equity participation through stock options.
- Fully paid health, vision & dental insurance for employees.
- Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
- Free lunches, parking stipend provided, team events, and a casual, but get things done culture.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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