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About the role
- Account Manager responsible for building relationships with new and existing accounts at Sysco. Focus on ensuring excellent customer support and last mile issue resolution with collaboration across teams.
Responsibilities
- Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately
- Collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions
- Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.
- Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice
- Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
- Build and maintain customer relationships as appropriate; in-person visits based on customer needs and contracts
- Able to have challenging conversations with internal and external stakeholders
- Responsible for appropriate escalation as needed
Requirements
- High school diploma
- 3+ years prior outside foodservice account management or B2B sales experience
- Valid driver’s license with a driving record that meets Company insurability standards
- Knowledge of Sysco Products, ordering procedures and credit terms
- Proficient with customer service management and able to partner cross-functionally
- Ability to manage end to end initiatives through challenging deadlines
- Excellent organizational and project management skills, including the ability to provide top-notch customer service to multiple customers simultaneously
- Expert in Microsoft Office
Benefits
- For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
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