Hybrid Senior Patient Recruitment Lead

at Syneos Health

• Job title: Senior Patient Recruitment Lead
• Job type: Full Time
• Experience level: Senior
• Salary: $79,800 - $139,600 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Morrisville, United States

About the role

• Senior Patient Recruitment Lead at Syneos Health responsible for patient recruitment and retention strategies. Collaborating with teams to improve program performance and ensure quality control.

Responsibilities

• Creates strategic recommendations and mitigation strategies to improve poor performing program campaigns, collaborating with the Accelerate Clinical Enrollment (ACE) team, Internal/External Account Directors, and other cross-functional partners
• Is an expert in regional patient recruitment and retention strategies and has in-depth knowledge of global recruitment and retention strategies
• Identifies new and innovative strategies and solutions through individual or team research and follow up with vendor management to verify their benefit and services are not already covered by existing partnerships
• Provides guidance to other team members on regional approaches to recruitment and retention for development of recruitment strategies and mitigation plans
• Serves as a mentor and/or provides project management oversight to team members, in particular those supporting strategic Sponsor studies and ensuring feedback loop to Line Manager
• Has a deep understanding of their own country’s healthcare landscape
• Oversees the development, preparation, approval and distribution of integrated tactics relating to R&R Ops from sponsor contracting through to closure of R&R activities
• Is a gatekeeper for quality control, accountable for the quality of work completed on studies which they oversee
• Responsible for measuring effectiveness and ROI of integrated tools/strategies used on strategic Sponsor studies and sharing best practices across regional and global teams, developing case studies to support future awards and drive operational efficiencies
• Collaborates with study team to support site-level activities including, but not limited to, addressing site-specific recruitment challenges and suggesting mitigation plans
• Collaborates with study team to define and lead community outreach activities including, but not limited to, advocacy group liaison and attendance at local chapter events
• Reviews the Participant Engagement Plan (PEP) and supports identifying risks, recommending both regional and global contingencies specific to the indication and protocol
• Takes responsibility for periodic review of all subsequent updates as per scope of work
• Orchestrates operations of integrated solutions partners in scope including but not limited to setting meeting agendas, leading meetings, representing solutions when applicable to Project Leads and client, tracking and reporting progress, reporting risks and mitigations, identifying gaps and implementing efficiencies
• Supports department resourcing by floating studies as needed or required
• Accountable for consistent R&R Ops budgeting and contracting on all customer studies
• Acts as main point of contact and subject matter expert (SME) for R&R Ops Project Management (R&R Ops PM), communicating with client to provide timely project updates and project related fiscal information
• Collaborates with contracts and proposals development, project management, and clinical management to achieve contractual and financial project goals within specified timelines and quality standards
• Proactively identify the most appropriate solution partner for the study and indication and per protocol specifics
• Ensure any vendors are qualified and contracted per Syneos Health SOPs/WIs and is loaded into applicable finance systems
• Identify and independently resolve vendor related issues with LM notification
• Provide updates regarding vendor issues during both regional and Global team calls
• Ensures all project deliverables meet customer expectations including contracted deliverables, provision of accurate projections, reports and updates, together with ongoing risk assessment and proactive mitigation strategies
• Completes and documents scope change
• Manage project within contracted direct/indirect budgets and timelines ensuring any out-of-scope activities are not initiated prior to being documented via budget update, communicated to the project management team and approved by the sponsor
• Leads conversations with clients around new strategies to support enrollment
• Support governance calls with vendors, and internal solution partner calls, with collation of feedback and trend analysis
• Identify process improvements which could improve efficiency and engage with line manager or PR&R Manager to implement
• Provides oversight and direction to team members supporting studies through various methods such as joining team calls, 1-2-1 meetings, etc.
• Contributes to departmental growth through internal and external business development opportunities either through support of pre-award opportunities or R&R consultation for existing projects where R&R Ops is already involved
• Supports the identification and introduction of regional patient recruitment and retention initiatives
• Leads change initiatives across and within the Inclusion & Access Department

Requirements

• BA/BS in the biological sciences or related discipline in the natural sciences/health care field (e.g. RN)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, database applications), email, and internet
• Strong presentation skills, interpersonal skills, as well as a team-oriented approach
• Excellent verbal, written, communication and time management skills
• Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high-quality work
• Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment

Benefits

• Company car or car allowance
• Health benefits to include Medical, Dental and Vision
• Company match 401k
• Eligibility to participate in Employee Stock Purchase Plan
• Eligibility to earn commissions/bonus based on company and individual performance
• Flexible paid time off (PTO) and sick time