Managing operations of assigned application portfolios in the IT Technology Center. Ensuring operational excellence and adherence to industry standards in healthcare technology.
About the role
- Operations & Strategy Associate at Sword Health improving operations and performance through analytics and collaboration. Working to enhance AI-driven healthcare solutions in a dynamic environment.
Responsibilities
- Strategy & Performance Management: Develop actionable analysis and insights that connect the dots across data sources, using advanced analytics to drive key decisions in performance management and operational innovation;
- Ops Program & Model Design (AI-driven): Collaborate on the design and roll-out of new operational programs and models addressing complex, end-to-end challenges. Work closely with Product, AI, and Engineering partners to reimagine existing workflows;
- Process & Tech Innovation within Operations: Identify, evaluate, and introduce forward-looking process improvements and technological solutions to increase efficiency, reduce manual work, and support clinical and operational excellence;
- Pilot Testing & Scaling: Lead pilot initiatives with structured experimentation and execute successful post-pilot scaling across teams;
- Data-Driven Continuous Improvement: Identify and act on opportunities using analytics to assess impact, define KPIs, and continuously iterate on workflows and system design;
- Cross-Functional Connector: Act as a connector between Ops, Product, and AI teams ensuring mutual understanding of operational needs and technical opportunities.
Requirements
- 4+ years in operations, strategy, or product roles within high-growth, technology-enabled environments;
- Demonstrated autonomy, strong analytical skills, and capacity for critical thinking. Comfortable owning and executing initiatives end-to-end;
- Experience using analytics and data tools (Looker, SQL, advanced spreadsheets) to drive decision-making and continuous improvement;
- Ability to translate operational needs into technical or process requirements and partner closely with technical teams;
- Excellent organizational and project management skills, able to manage multiple programs at once;
- Clear, concise communication skills with ability to influence across diverse teams;
- A passion for experimentation, curiosity about new technologies, and a proactive approach to solving problems for patients and users.
Benefits
- Health, dental and vision insurance
- Meal allowance
- Equity shares
- Remote work allowance
- Flexible working hours
- Work from home
- Discretionary vacation
- Snacks and beverages
- English class
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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