Responsable de l'assistance aux clients en matière de réclamations en responsabilité professionnelle et cyberrisques. Offre un service client exceptionnel tout en évaluant les réclamations.
About the role
- Conseiller Service Après-Vente at Expert Jardin, responsible for customer relations and stock management. Supporting a team in a family-oriented environment with focus on client satisfaction.
Responsibilities
- Provide advice and personalized support to our customers
- Ensure a high-quality reception for customers and suppliers
- Prepare and explain estimates/quotations to customers
- Manage stock and sell spare parts at the counter
- Organize and schedule workshop activities
- Handle administrative follow-up of after-sales cases
Requirements
- Curious, methodical and detail-oriented
- Basic mechanical knowledge
- Experience or training in commerce, sales or logistics (e.g., CAP, Bac Pro, professional certification)
- Passionate about garden machinery (outdoor power equipment) or willing to learn this field
- Strong interpersonal skills and the ability to communicate with a diverse audience
- Determined and enthusiastic about learning a new trade
Benefits
- Small, people-focused company (130 employees)
- Family-oriented company culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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