Responsable de l'assistance aux clients en matière de réclamations en responsabilité professionnelle et cyberrisques. Offre un service client exceptionnel tout en évaluant les réclamations.
About the role
- Provides MFLC consultation and counseling services to military service members and families at installations. Engaging in short-term, solution-focused, walk-around counseling and training presentations.
Responsibilities
- Provides the full breadth of MFLC consultation and counseling services to the command structure and military service members and their families at military installations.
- Responsible for providing MFLC services including non-medical, short-term, walk-around counseling, training/health and wellness presentations, and consultation to installation command regarding behavioral health issues with an understanding of the military unit, cultural and mission.
- Works closely with the Regional Supervisor/Regional Director, installation, and military branch Points of Contact (POC) to assure that the program is provided within scope and meets the needs of the installation.
- Provides non-medical, short-term, solution focused, walk-around counseling directly to eligible service and family members at assigned primary and secondary locations.
- Services include assessment, brief counseling and consultation, action planning, referral to resources (assuring linkage as appropriate), and follow-up as indicated.
- Delivers training and health and wellness presentations, participates in health fairs and other base/installation activities as requested/directed.
- Enters counselor activity data daily through smart phone, or web application, to assure that reporting is accurate from assigned installation, while maintaining client/service member confidentiality.
- Consistently visible within the brigade/regiment which allows MFLC services to be accessible.
- Establishes and maintains working relationships with community resources and provides appropriate linkages for service members and their families.
- Partners with POC to provide MFLC services in a manner that addresses the needs of the installation.
- Develops an effective and professional working relationship with the installation POC.
- Provides MFLC response to critical incidents, surge and on demand events, and special requests as directed by the POC and approved by the Office of Secretary of Defense (OSD) program manager.
- Counselor will flex schedule to respond to urgent requests as needed or at the request of the Regional Supervisor/Regional Director.
- Manages duty to warn and restricted reporting situations according to Department of Defense (DoD) protocol and staffs the cases with Regional Supervisor/Regional Director.
- Communicates with Regional Supervisors and participates in regular individual and group supervision, sharing information regarding trends and issues on the installations to which the counselor is assigned.
- Participates in regular in-services/training, Quality Improvement committees or other contract activities as assigned/appropriate.
- Participates in initiatives, studies, and pilot programs as directed by the customer and/or Magellan.
Requirements
- Master’s degree from an accredited graduate program in a relevant field of study to include, but not limited to, a mental health related field such as social work, psychology, marriage/family therapy, or counseling.
- Valid unrestricted independent counseling license from a State, District of Columbia, US Territory or Commonwealth that grants authority to provide counseling services as an independent practitioner.
- A minimum 2 years of post-licensure clinical experience.
- Demonstrate intermediate-level competencies in technology and software (i.e., Microsoft Suite, Internet navigation, Smartphone/Tablet and application navigation, video-conferencing platform navigation).
- Requires ability to engage and communicate with military members or children as assigned, in order to accomplish job functions, and to respond quickly to emergent situations in any physical location on a military installation and/or within a school setting, which includes the need to traverse short and/or long distances within the base to both indoor and outdoor locations, to maneuver through rugged, outdoor or uneven locations (e.g., steep inclines, stairs, grass), and work in outdoor weather and other military base conditions.
- May require travel to locations outside of a military base installation in a variety of physical environments.
- Due to the nature of working on military installations or related worksites, counselors may need to comply with various site-specific requirements to work at designated locations. For example, for some assignments, counselors will need to have certain immunizations or vaccinations and provide record of receipt.
- Ability to prove US Citizenship and must be fluent in English.
- Understanding, sensitivity and empathy for service members and their families.
- Ability to develop trusting, helping relationships.
- Ability to work with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.
- Pass a National Agency Check and Inquiries (NACI) Clearance, an Installation Records Check (IRC), Criminal Background Check, and FBI Fingerprints Check.
- Vehicle Operator's License Requirement: Unless specifically waived by the FEDSIM COR, all contractor personnel providing counseling support at Government locations shall possess a valid U.S. state vehicle operator’s license.
- As a condition for employment under this contract, contractor personnel may be required to pass all tests for and obtain a U.S. military vehicle operator’s permit for commercial sedans and similar, for use at Temporary Duty (TDY) locations, if required.
Benefits
- Employee unity
- Professional growth and development
- Total health and wellness
- Rewards and recognition
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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