Responsable de l'assistance aux clients en matière de réclamations en responsabilité professionnelle et cyberrisques. Offre un service client exceptionnel tout en évaluant les réclamations.
About the role
- Consultant for IT and document management systems at Wolters Kluwer, counseling clients on software solutions. Analyzing workflows and implementing digital strategies for customers in various industries.
Responsibilities
- Advise Wolters Kluwer Tax & Accounting customers on questions related to the software portfolio
- Develop tailored process and technical solutions together with customers
- Provide process consulting on document management for clients from tax-advisory professions and the mid-sized business sector
- Analyze existing business processes and design concepts to unlock optimization potential
- Conduct workshops to map and further develop processes
- Advise customers on implementing their digitalization strategy
- Develop individual solution concepts based on technical and functional requirements
- Plan, steer, and monitor projects in collaboration with customers
Requirements
- Commercial and/or technical training
- Professional experience in a comparable position
- Ideally, experience in consulting, IT system setup, and software installation
- Knowledge of SQL Server and Microsoft operating systems is an advantage
- Certification as a DocuWare System Consultant (DSC) or Microsoft Certified Professional (MCP) is highly welcome but not a prerequisite
- Travel as an enriching part of your work: you enjoy on-site customer meetings as well as conducting consultations in an online format
Benefits
- Job security in an international company with a permanent contract and a company pension plan with personal advisory services
- Excellent work–life balance with 30 days of vacation, flexible working hours, and the option to work partially from home
- Additional option to work up to 20 days from abroad within twelve months — for even more flexibility
- Comprehensive career development through structured onboarding, learning on the job, international career opportunities, and internal and external training measures
- We promote sustainability, health, and social commitment through an extensive corporate benefits program (offers ranging from fitness and JobRad to life and pension advice) and an extra day off for Volunteer Day
- A needs-based, modern working environment including high-performance IT equipment, free beverages, contemporary workplace setup, and well-connected office locations
- Team spirit at employee events and through an employee referral program. We offer short decision-making paths, flat hierarchies, and room to implement your own ideas
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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