Responsable de l'assistance aux clients en matière de réclamations en responsabilité professionnelle et cyberrisques. Offre un service client exceptionnel tout en évaluant les réclamations.
About the role
- Berater for Deutsche Bank in Berlin, providing digital private customer consultations via new media. Focusing on client satisfaction and long-term customer retention.
Responsibilities
- Provide advisory support to an assigned client pool through digital private customer consultations
- Responsible for needs-based advice and sales via new media channels
- Conduct investment, retirement provision, and personal lending consultations
- Continuously develop professional and sales knowledge
Requirements
- Vocational training as a bank clerk (Bankkaufmann/-frau) or equivalent
- Solid knowledge of retail banking product range and solutions that cover basic customer needs
- Strong sales orientation
- Good experience in appointment scheduling and customer advisory
- Friendly, open demeanor
- Strong teamwork and communication skills
- Willingness to learn and flexibility
Benefits
- Emotional well-being: Counseling for difficult life situations and programs to support mental health
- Physical health: Comprehensive check-ups, vaccination offers, and advice on healthy living
- Social support: Assistance from the pme Familienservice, flexible working-time models, and a culture of diversity, equal opportunity, and inclusion
- Financial security: Contribution plans for retirement provision, company bike options, or the Deutschlandticket (Germany public transport ticket)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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