Customer Service Representative at Westfield Veterinary Group providing client - oriented support. Assisting with patient check - ins, communication, and ensuring a professional work environment.
About the role
- Customer Service Representative providing customer support through various channels in the Angeles Pampanga office. Handling inquiries and ensuring customer satisfaction in a fun workplace environment.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and/or chat
- Provide accurate information about products and services to customers
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization’s CRM
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
Requirements
- Previous customer service experience or equivalent
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
- Previous experience in the call center environment
- Experience supporting customers via phone calls, chat and email
- Familiar with CRM systems and practices
Benefits
- Competitive compensation
- Beautiful facility & Free Meals for onsite positions
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Opportunities for skills training and personal and professional development
- Experience infinite fun so you can have infinite growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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