Managing product service segments for global technology solutions at HPE, focusing on service requirements and performance metrics.
About the role
- Customer Service Representative at Carrier supporting clients via phone and electronic communication. Resolving inquiries effectively, facilitating product shipments, and ensuring customer satisfaction.
Responsibilities
- Working independently to support customers via phone or electronic communication, providing information about products and services
- Addressing customer inquiries, requests, and complaints, including moderately complex issues, while following established procedures
- Documenting customer interactions and resolving issues, escalating or redirecting cases to appropriate departments when required
- Facilitating documentation for product shipments to various customers
- Providing after-sales support for assigned customer contracts when required
Requirements
- 1+ year of previous customer service experience
- Proficient reading and writing skills in English, with intermediate speaking ability
- Experience working with SAP
- Experience using Microsoft Office applications
- Strong attention to detail and ability to follow defined processes
Benefits
- Have peace of mind and body with our health insurance
- Drive forward your career through professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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