Customer Service Representative managing Wholesale B2B inquiries for Portugal and Spain. Ensuring high customer service levels and effective communication with other departments.
About the role
- Customer Service Advisor assisting customers with Bupa health insurance inquiries. Handling calls empathetically while guiding customers regarding their coverage and requests.
Responsibilities
- Answering a variety of calls to help support our customer enquiries
- You’ll help customers understand what’s covered by their policy – and sometimes that means saying no, but always with empathy and care
- Not every treatment being requested is covered on the customers policy and you need to be confident and comfortable declining treatment requests
- Keep our records up to date so we can give customers the best support
Requirements
- Highly organised and resilient
- An attentive listener
- Focused on putting customers first
- Happy to build great relationships with your team and colleagues across the business
- Able to adapt well to change
- Able to follow process and Financial Conduct Authority (FCA) regulations
- Confident using a PC and the ability to use multiple systems at the same time
- Comfortable working in a busy office environment alongside colleagues.
Benefits
- Holidays - 33 days including Bank Holidays - Our inclusive bank holiday approach means that you can swap up to a maximum of four of these bank/public holidays for other days of significance within the same annual leave period.
- Primary care service - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support. Alongside the service, you’ll have an annual allowance up to £350 which you can redeem against a menu of Bupa healthcare products.
- Every two years, permanent employees are offered a free health assessment.
- You can opt-in our bespoke medical insurance benefits package - This provides healthcare cover to eligible employees and their families.
- Wagestream - Have early access up to 40% of your earned wages within minutes.
- As an employee of Bupa, you may be eligible to join one of our Bupa pension plans.
- If you choose not to (or you’re not eligible to) join a Bupa pension plan, you may be automatically enrolled into our workplace pension scheme with NEST.
- My Bupa Extras (Provided by Reward Gateway) is our one-stop shop for a huge choice of exclusive discounts and cashback deals on everything from food and groceries to home and garden, entertainment and days out, travel, and even utilities.
- Parental Leave - We offer a range of adoption, birth parent and co-parenting support for Pay & Leave.
- Extensive L&D program including internal development and access to apprenticeships.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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