Hybrid User Support Specialist

at ABSC (Absolute Business Solutions Corp.)

• Job title: User Support Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $80,000 - $160,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: TypeScript
• Location requirements: Hybrid, Bethesda, United States

About the role

• User Support Specialist at ABSC providing expertise for the POSTMAN platform. Collaborating with users to facilitate intelligence analysis and data retrieval with enhanced technology.

Responsibilities

• Ability to become a POSTMAN power user to support the discovery of critical intelligence insights.
• Proactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches.
• Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
• Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
• Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
• Create POSTMAN training and familiarization material to support Users.
• Document and communicate user requirements to POSTMAN development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.

Requirements

• An active TS/SCI clearance with the ability to obtain a TS/SCI with Polygraph.
• A Bachelors Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst.
• Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelors Degree.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience with creating user guides and training end users for software platforms.
• The ability to perform well in a dynamic, fast-paced environment.
• To enjoy and excel at solving complex problems to support real-world National Security missions.
• To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.
• To be self-motivated, creative, and organized.
• The ability to clarify and accomplish tasks on time, under limited supervision.
• The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.
• Excellent written and verbal communication skills.

Benefits

• Generous PTO plus 11 Federal Holidays
• Retirement Planning
• 401k Fully Vested with Match
• Annual Health and Wellness Allowance buy an Apple Watch, a treadmill, or hit the gym on us
• Career Development
• Annual Funds to spend on Education and Training
• Volunteer Time Off Annually, all employees can spend 8 hours directly supporting a charity of choice
• Charitable Match
• ABSC matches an employees donation to a qualifying charity
• Referral Program
• We pay for internal and external referrals!
• LOV Awards Earn bonus awards throughout the year from our Living Our Values awards program