Customer Service Representative at Westfield Veterinary Group providing client - oriented support. Assisting with patient check - ins, communication, and ensuring a professional work environment.
About the role
- Head of Customer Service managing order execution from Singapore hub. Leading order management for affiliates and ensuring customer service excellence across APAC region.
Responsibilities
- Own and manage the full order lifecycle from order receipt to final delivery
- Serve as the trusted point of contact for all order-related communications
- Coordinate closely with cross-functional teams to facilitate seamless order fulfillment activities
- Monitor and track order performance daily
- Continuously evaluate and enhance order coordination processes
- Build strong working relationships with regional affiliates and external partners
- Gather and analyze customer feedback and KPIs
Requirements
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field
- At least 7–8 years of relevant experience in customer service, order management/execution, or delivery coordination
- Demonstrated expertise in managing complex order fulfillment processes
- Proven analytical capabilities and sound judgment in using data
- Excellent verbal and written communication skills
- Proficiency in order management/execution systems (e.g., SAP) and customer service tools (e.g., Salesforce)
Benefits
- Embraced for unique qualities
- Encouraged personal expression
- Open dialogue and genuine connections
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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