Customer Service Representative managing Wholesale B2B inquiries for Portugal and Spain. Ensuring high customer service levels and effective communication with other departments.
About the role
- User Support Agent at Accurx facilitating communication in healthcare by resolving user queries via Intercom and synthesizing feedback for product enhancements.
Responsibilities
- Handle a high volume of queries via Intercom.
- Creative problem solving to troubleshoot issues.
- Become an expert in the platform and use AI tools.
- Synthesize user feedback into insights for Product teams.
- Maintain high standards for data integrity, privacy, and safety.
Requirements
- You take pride in your written communication.
- You are curious and stay on the case until it's solved.
- You can stay calm, kind, and focused even when things are moving fast.
- You have a genuine interest in how technology and AI can make support better and faster.
- Way with words, genuine heart for helping people and curiosity to unpick a tricky problem until it’s solved.
Benefits
- £14,500 share options
- Access to Happl - a flexible benefits provider with a given budget of £400 to spend on perks of your choice. Options include private health insurance, wellness providers and more.
- Flexible Working: office first culture, in at least 3 days a week.
- Enhanced parental leave policy
- Free healthy breakfasts, snacks and lunches, with occasional sweet treats!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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