Customer Service Advisor assisting customers with Bupa health insurance inquiries. Handling calls empathetically while guiding customers regarding their coverage and requests.
About the role
- Application Support Specialist providing solutions for construction accounting. Resolving software issues and creating guides to enhance customer experience with Trimble's innovative products.
Responsibilities
- Resolve complex customer software issues for industry-leading construction accounting and project management solutions.
- Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers.
- Collaborate cross-functionally with development and other departments to influence the evolution and improvement of our software.
- Manage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights.
- Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds.
Requirements
- Familiarity with accounting, full-charge bookkeeping, AP, AR, or a relevant business discipline.
- High level of empathy and the ability to communicate technical concepts clearly to diverse audiences.
- Experience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service.
- Strong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule.
- Practical experience within the construction industry, specifically in project management or construction accounting.
- Experience managing social support channels, community forums, or creating instructional video content.
- Prior success in a high-volume customer service or application support environment.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Service Representative managing Wholesale B2B inquiries for Portugal and Spain. Ensuring high customer service levels and effective communication with other departments.
Customer Service Coordinator providing expert support in the automotive industry with a focus on customer service. Engaging clients, resolving issues, and maintaining service excellence with AI tools.
User Support Agent at Accurx facilitating communication in healthcare by resolving user queries via Intercom and synthesizing feedback for product enhancements.
Customer Service Trainer improving onboarding and training programs at Paysafe. Collaborating with Operations to enhance learning culture and effectiveness.
Customer Service Representative at Carrier supporting clients via phone and electronic communication. Resolving inquiries effectively, facilitating product shipments, and ensuring customer satisfaction.
Managing product service segments for global technology solutions at HPE, focusing on service requirements and performance metrics.
Customer Care Representative processing incoming parts calls and maintaining inventory for Crown Equipment Corporation. Developing relationships with customers and vendors in the lift truck industry.
Customer Service Officer managing day - to - day queries and order processing for a global leader in thread manufacturing. Aiming for high - quality service and customer satisfaction in Sri Lanka.
Customer Service Advisor responsible for handling customer inquiries for NHS Supply Chain contract. Ensuring high standard of service and support in Maidstone DC, full - time position.