Betriebsleiter responsible for the daily operations and team management at HANS IM GLÜCK location in Münster. Focusing on productivity, team motivation, and compliance with regulations.
About the role
- Head of Operations driving strategic excellence across Bookit’s rapidly scaling B2B and B2B2C platform. Overseeing digital bookings in travel, VIP experiences, and blockchain-powered payments.
Responsibilities
- The Head of Operations drives strategic excellence across all facets of Bookit’s rapidly scaling B2B and B2B2C platform.
- The role combines deep operational expertise with senior leadership to oversee a digital booking platform spanning travel, VIP experiences, premium retail, and blockchain-powered payments.
- Help grow and support a cross-functional team of technology builders, operators, and customer service professionals, delivering high-value rewards to consumers and meaningful engagement to brand clients.
Requirements
- 8+ years of operations leadership experience in high-growth technology, marketplace, or platform-based businesses (travel, e-commerce, fintech)
- 5+ years in senior leadership roles (Director, Head, or VP level) with P&L ownership
- Experience partnering closely with executive leadership as an operational decision-maker
- Proven success scaling multi-sided marketplaces with complex inventory management
- Strong vendor and partner management experience at scale
- Track record with major online travel or marketplace platforms (e.g., Expedia, Booking.com), digital booking businesses, or high-growth tech startups
- Proficiency with modern operations tech stacks, CRM systems, BI tools, and AI-driven tools
- Proven ability to lead and scale cross-functional operations teams in fast-growing organizations
- Highly collaborative and adaptable leader who contributes positively to company culture
- Bonus / Preferred:
- Spanish proficiency
- Web3 / crypto familiarity
- Miami-based or willing to relocate (preferred, not required)
Benefits
- Health care plan (Medical, Dental & Vision)
- Vacation: Flexible/Unlimited PTO with manager approval.
- 401K Plan – Tax-Deferred and/or Roth options
- Collaborative culture with industry veterans and mission-driven builders
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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