Technical Product Expert in Service Team for PVT - systems supporting partners and services remotely. Requires expertise in hydraulics, heating technology, and photovoltaics with a focus on collaboration.
About the role
- Associate Mako Product Specialist at Stryker, improving orthopedic surgeries through robotic-arm assisted technology. Responsible for training surgeons and supporting surgical staff in clinical environments.
Responsibilities
- Train surgeons and operating room staff in the operation of the company's robotic arm applications, ensuring ideal placement and precision.
- Learn software for pre-operative CT scans and assist surgeons with implant planning, sizing, and positioning.
- Shadow and support daily account coordination, manage inventory, instrumentation, and complete total case preparation.
- Document and report surgery support and educational events, providing feedback to improve products, documentation, and methodologies.
- Maintain and control locally consigned equipment, instruments, implant, and disposables inventories.
- Build foundational relationships with customers through active participation in account management and support.
- Provide prompt and accurate complaint reports in compliance with quality system requirements.
- On-call duties, including evenings, weekends, and holidays, as determined by territory needs, to address urgent technical needs and ensure continuous customer support.
- Assist in product demonstrations and lab logistics.
- Solve product problems for customers promptly and efficiently.
Requirements
- 4-year degree or equivalent
- Demonstrated aptitude in technical skills and technology systems and administrative procedures (e.g. ERP software, Office Suite, file processing and record management).
- 1+ year of relevant experience in clinical or fast-paced environments preferred.
- Operating Room experience or exposure with the ability to influence and support surgical teams preferred.
- Proven relationship-building skills with healthcare providers.
- Flexible and adaptable to a demanding, variable schedule.
- Backgrounds that tend to excel: surgical techs, associate medical sales reps, physical therapists, and other clinical roles (nursing, PT, athletic training, personal training, medical scribing).
- Demonstrated involvement in leadership, community service, or athletics.
Benefits
- This position requires the handling of instruments that may have been contaminated by blood or other bodily fluids.
- Stryker will provide a safe working environment for all employees.
- Ability to lift, push, pull and carry up to 50 lbs.
- Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects.
- Must have a valid driver’s license.
- Fluency in written and spoken English required.
- Travel Percentage: 70%
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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