AI Product Consultant leading pilot engagements demonstrating the value of Zendesk AI through technical configurations. Collaborating with customers and sales teams to optimize AI adoption efforts and ensure project alignment.
About the role
- Customer & Product Specialist improving usage and engagement of productivity software via user support and content refinement.
Responsibilities
- Work on user requests including issues, questions, and feature requests
- Engage with Reddit and Slack community to boost productivity content
- Refine Craft use cases to share as videos or blogs
- Test and analyze new features, particularly AI-related ones
- Capture daily progress and plan future focuses
Requirements
- Junior or mid-level experience in customer support or product management
- Strong interest in productivity software and content creation
- Comfortability with technical details and workflows
- Ability to break down complex topics into consumable formats
Benefits
- Hybrid work schedule: office days on Monday, Tuesday, and Thursday
- Opportunity to develop content creation skills
- Potential for project ownership
- Collaborative team environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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