Hybrid Digital Product Specialist

at Byline Bank

• Job title: Digital Product Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $72,000 - $89,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Chicago, United States

About the role

• Digital Banking Product Specialist managing digital banking platforms for consumer and business banking. Collaborating with vendors and internal teams to optimize user experiences and product performance.

Responsibilities

• responsible for the day-to-day administration of the bank’s digital banking platforms, including the bank’s consumer and small business online & mobile banking platform and deposit account onboarding platform
• report to the VP, Digital Banking Manager, and will eventually report to the Digital Banking Supervisor
• work closely with external vendors, core systems, operations, marketing, and internal subject matter experts (SMEs), to execute digital platform product strategy
• assist in measuring product performance and report on digital adoption
• second-line support for the online/mobile banking platform and digital account opening platform
• administration of the digital platforms, and ticket/error resolutions for the digital platforms
• act as product specialist of the onboarding platform including relationship management of associated vendors
• become an expert on product capabilities with ability to answer questions and inform strategies.
• Create and track product/service issues, escalate as appropriate and manage through to resolution.
• Partner with operations, marketing, and compliance to create, test and implement new products and incentive programs on the platform.
• Develops and maintains project plans to drive results on new project initiatives.
• Partner with BSA, Fraud, Retail Administration, and Retail teams to develop onboarding review process and provide procedural oversight.
• Engagement with Digital Banking Strategy and key vendors to develop and maintain product roadmaps and prioritize focus on the highest impact work for customers and stakeholders.
• Provide recommendations for platform optimization and implement improvements.
• Be the voice of the user. Understand user needs, identify the problem, and market opportunity, ideate solutions, prototype, and validate hypotheses.
• Define, track, and realize key performance metrics and report on a weekly, monthly, quarterly, and annual basis.
• Identify opportunities for automation and partner with Enterprise Applications and Analytics team to create synergies with internal reporting platforms.
• Engagement with vendors to determine benchmarking metrics and analysis of performance against peers.
• Evangelize your products to internal stakeholders and clients. Create documentation to support platform and products and partner with learning & development team to education organization.
• Be an agent of change. Explore new approaches, methodologies, and technologies in an ever evolving and changing industry.

Requirements

• Bachelor's Degree or equivalent related experience in banking operations, online/mobile banking administration or similar
• 2+ years of product management experience and/or digital banking functions in banking/financial services
• Experience in creating product documentation and internal knowledge base articles
• Experience in creating internal training videos and guides
• Prior experience in managing seamless end-to-end, digital onboarding experiences and exposure to key elements of onboarding, such as KYC/KYB, and IDV
• Strong analytical and strategic thinking skills with the ability to effectively communicate complex concepts
• A data-driven approach to decision making with an analytical mindset
• Experience in validating hypotheses, establishing guiding KPIs and OKRs, forecasting and monitoring product performance, and leveraging data for continuous improvement
• The ability to collaborate with developers and data engineers to define the technology infrastructure and data architecture necessary to deliver a breakthrough client-centric experience
• Prior experience with bank core systems (FIS IBS) preferred.

Benefits

• medical coverage
• dental
• vision
• disability
• 401k
• paid time off
• discretionary bonuses
• other benefit programs