AI Product Consultant leading pilot engagements for Zendesk AI, focusing on technical configuration and integrating business strategies. Collaborating with sales and customer success to drive value outcomes.
About the role
- Technical Product Expert in Service Team for PVT-systems supporting partners and services remotely. Requires expertise in hydraulics, heating technology, and photovoltaics with a focus on collaboration.
Responsibilities
- Act as the day-to-day technical product expert for our partner management and service team
- Review, assess and, if necessary, supplement technical plans from partner companies
- Support new installation partners with hydraulic schematics and drawings
- Work closely with the field service team
- Evaluate the implementation of new installations and identify required follow-up or corrective actions
- Provide remote support in service cases for troubleshooting and fault resolution
- Communicate inquiries about new features or problems within the team
Requirements
- Completed vocational training or degree (Bachelor/Master or equivalent) in building services engineering, supply engineering, energy engineering or electrical engineering, or a technician qualification in these fields
- At least 3–5 years of professional experience in technical service, technical internal support, system planning, product management or a comparable role
- Solid foundational knowledge of hydraulics, heating technology and photovoltaic systems
- Confident use of digital tools, with prior experience in planning and drawing/CAD software
- Quick comprehension and strong ability to learn
- Strong team spirit and excellent communication skills
- Enjoy working with innovative technology and in a scale-up culture
- Based within commuting distance of our Cologne office
- Willingness to travel regularly to Amsterdam (1–2 times per month) is desirable
- Business-fluent German and good English skills
Benefits
- Sustainable company pension provision
- EGYM Wellpass membership or, alternatively, the option to use our mobility budget
- Regular team events in Germany and the Netherlands
Job title
Job type
Experience level
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Not specified
Degree requirement
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