Hybrid CRM Administrator, Data Strategy Manager

at WSU

• Job title: CRM Administrator, Data Strategy Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $4,942 - $7,570 per month
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Pullman, United States

About the role

• CRM Administrator managing the University Advancement CRM system for WSU Foundation. Collaborating with cross-functional teams to maximize effectiveness and improve donor experience.

Responsibilities

• Directly administer, manage, and oversee the day-to-day operations of and strategy for the University Advancement CRM system.
• Collaborate and partner with cross-functional leaders, colleges, units, and departments to continually develop and expand integrated, system-wide CRM strategic plans.
• Be accountable for maximizing the effectiveness of the CRM, improving the advancement and donor experience, and assist in achieving cohesive department and unit goals across the WSU system.
• Lead discussions to identify areas of optimization in the CRM; develop solutions to address business needs via mass imports of data; create new custom fields, workflows, business rules, views, and dashboards.
• Build test scripts, coordinate UAT processes, and communicate proposed changes; roll out any enhancements and troubleshoot identified bugs.

Requirements

• Bachelor’s degree in Business, Management Information Systems, or related field AND four (4) years of professional experience in procedural, management, or business analysis work; OR a combination of education and experience totaling eight (8) years from which comparable knowledge and ability are acquired.
• A Master’s Degree in a related field may substitute for one (1) year of professional work experience.
• Demonstrated project and time management experience; strong organizational skills with the ability to manage multiple priorities.
• Demonstrated effective interpersonal, written, and oral communication skills with a focus on building and maintaining positive working relationships.
• Technical aptitude toward data quality and management.
• Ability to travel to a WSU campus 1-2 times per year.
• Ability to work a flexible schedule including some weekends and evenings.

Benefits

• Paid sick and vacation leave
• Paid holidays
• Medical, dental, life and disability insurance package for employees and dependents
• Retirement
• Deferred compensation and optional supplemental retirement accounts