Implementation Manager facilitating customer implementations on AI - powered reputation management platform. Managing project delivery and customer success through effective communication and best practices.
About the role
- Implementation Engineer managing launches of new technical and fulfillment projects across Stord’s network. Overseeing systems integrations and user acceptance testing throughout the US and Canada.
Responsibilities
- Implement systems and processes for all of Stord's business units
- Oversee Systems Integrations and User Acceptance Testing end to end for upcoming brands
- Deploy technical and functional processes within the 4 walls, managing Design, SIT, UAT, Go-live and hypercare.
- Implement Stord's OMS and WMS systems end to end
- Implement physical and system processes to ensure self-sustainability and profitability within the fulfillment center operation
- Engage with internal teams as well as new and existing Stord customers to ensure a successful launch
- Serve as a partner to ensure on-going needs are being met to the standard provided
- Build easy to understand SOPs to hand-off to the Customer Experience and Local Operations team
Requirements
- Warehouse or WMS implementation experience
- Strong understanding of e-commerce fulfillment processes
- Ability to manage complex projects and facilitation of cross functional planning and execution
- Excellent planning, organizational, and time management skills
- Experience managing an array of teams and stakeholders
- Strong written and verbal communication skills
- Risk and opportunity mitigation and management experience
- Bachelor’s Degree in Supply Chain Management or Industrial Engineering (Bonus Points)
- 3-5 years of experience within Supply Chain or Logistics (Bonus Points)
- Direct experience with WMS or Warehouse implementation (Bonus Points)
Benefits
- Up to 50% travel throughout the year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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