Field Service Engineer at Applied Materials responsible for installation and maintenance of semiconductor equipment. Collaborating with customers to resolve technical issues effectively.
About the role
- Implementation Manager facilitating customer implementations on AI-powered reputation management platform. Managing project delivery and customer success through effective communication and best practices.
Responsibilities
- Own end-to-end delivery of customer implementations from kickoff through go-live
- Manage project plans, timelines, risks, and dependencies
- Serve as the primary point of contact for customers during implementation
- Facilitate customer kickoff meetings, status updates, and milestone reviews
- Identify risks early and escalate appropriately with mitigation plans
- Ensure implementations follow defined delivery standards and best practices
- Partner with internal teams to coordinate resources and dependencies
- Support scope management and change control when required
- Contribute to delivery documentation, templates, and playbooks
Requirements
- 3-5 years of SaaS implementation, professional services, or project management experience
- Experience managing multiple concurrent customer projects
- Strong customer communication and facilitation skills
- Familiarity with SaaS delivery methodologies
- Experience using PSA, project management, or CRM tools (e.g., Salesforce, Jira, Asana)
- Bachelor’s degree or equivalent work experience required
- The successful candidate must have excellent interpersonal skills, be a strong communicator, well organized and analytical with the ability to work well under pressure
- Knowledge of Salesforce.com, Microsoft or Google Suite of software, and teleconferencing programs (Zoom, Google Meets, etc.) preferred
Benefits
- Paid Time Off: Flexible PTO for salary paid employees
- Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1.
- PTO accrues on a per paycheck basis.
- 10 company paid holidays plus 4 “Extended Company Holidays,” which are additional paid days off for the company.
- Health and Welfare Benefits
- Multiple medical and dental plan options, plus 100% company paid vision coverage
- 401k available through Fidelity
- Paid Parental Leave for all eligible employees as of day 1 of employment
- Employer paid short and long term disability and life insurance
- Critical Illness, Accident & Hospital Indemnity insurance
- Employee Assistance Program (EAP)
- Access to a wide variety of perks and wellbeing apps: - PerkSpot: Employee discount program - Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships - Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health - Omada: Virtual prevention and physical therapy program - Ladder: Supplemental life insurance - SoFi: Financial wellbeing platform with 1:1 advice - Fetch: Pet insurance discount program - Spring Health for Guardian: Virtual mental health support - XP Health for Guardian: Virtual eyewear platform - Rate.com: Mortgage services discount program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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