Hybrid Implementation Manager

at Reputation

• Job title: Implementation Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SFDC
• Location requirements: Hybrid, Scottsdale, United States

About the role

• Implementation Manager facilitating customer implementations on AI-powered reputation management platform. Managing project delivery and customer success through effective communication and best practices.

Responsibilities

• Own end-to-end delivery of customer implementations from kickoff through go-live
• Manage project plans, timelines, risks, and dependencies
• Serve as the primary point of contact for customers during implementation
• Facilitate customer kickoff meetings, status updates, and milestone reviews
• Identify risks early and escalate appropriately with mitigation plans
• Ensure implementations follow defined delivery standards and best practices
• Partner with internal teams to coordinate resources and dependencies
• Support scope management and change control when required
• Contribute to delivery documentation, templates, and playbooks

Requirements

• 3-5 years of SaaS implementation, professional services, or project management experience
• Experience managing multiple concurrent customer projects
• Strong customer communication and facilitation skills
• Familiarity with SaaS delivery methodologies
• Experience using PSA, project management, or CRM tools (e.g., Salesforce, Jira, Asana)
• Bachelor’s degree or equivalent work experience required
• The successful candidate must have excellent interpersonal skills, be a strong communicator, well organized and analytical with the ability to work well under pressure
• Knowledge of Salesforce.com, Microsoft or Google Suite of software, and teleconferencing programs (Zoom, Google Meets, etc.) preferred

Benefits

• Paid Time Off: Flexible PTO for salary paid employees
• Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1.
• PTO accrues on a per paycheck basis.
• 10 company paid holidays plus 4 “Extended Company Holidays,” which are additional paid days off for the company.
• Health and Welfare Benefits
• Multiple medical and dental plan options, plus 100% company paid vision coverage
• 401k available through Fidelity
• Paid Parental Leave for all eligible employees as of day 1 of employment
• Employer paid short and long term disability and life insurance
• Critical Illness, Accident & Hospital Indemnity insurance
• Employee Assistance Program (EAP)
• Access to a wide variety of perks and wellbeing apps: - PerkSpot: Employee discount program - Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships - Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health - Omada: Virtual prevention and physical therapy program - Ladder: Supplemental life insurance - SoFi: Financial wellbeing platform with 1:1 advice - Fetch: Pet insurance discount program - Spring Health for Guardian: Virtual mental health support - XP Health for Guardian: Virtual eyewear platform - Rate.com: Mortgage services discount program