Customer Care Team Leader overseeing customer care team at Volton, leading development and performance management initiatives. Focused on process improvements in customer service delivery.
About the role
- Specialist I providing customer support and administration for Emerson in Mandaluyong City, Philippines. Act as an intermediary to meet customer information and support needs through excellent service.
Responsibilities
- Handle post-order customer requests via call and email.
- Perform commercial screening of orders.
- Manage customer order records.
- Assist in workload management and help optimize work processes.
- Participate in initiatives within the functional unit.
Requirements
- Bachelor’s degree in any 4-year course.
- At least 1.5 years of experience in an order management-related customer service role and/or data administration support or functions.
- Professional written and verbal communication skills.
- Demonstrated experience in turning disgruntled customers into satisfied customers.
- Proven record of displaying excellent customer service.
Benefits
- Competitive benefits plans
- A variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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