Retail Support Manager at STIHL coordinating dealer logistics and managing a field team. Leading various operational tasks to enhance retail performance.
Responsibilities
Oversee scheduling and efforts of RSSs; to work with the RSS team to champion and coordinate new dealer set-up logistics
Oversee the visit logs and efforts of Retail Support Specialists to hit quarterly quotas for visits of Construction / Rental national accounts. These visits will involve a combination of SCS installs, merchandising, and “STIHL Champion” sales training
Manage the regional relationship with national fixturing providers; manage the on-hand or order-as-needed inventory requirements to maintain new dealer install calendar timelines
Manage reporting of RSS visits and progress in STIHL CRM systems; including quarterly and annual reports to monitor team and individual KPIs
Attend sales meetings, dealer training meetings and other required meetings and training
All other duties and responsibilities as assigned
Requirements
Bachelor’s degree or equivalent education and work experience preferred
Experience managing a team is preferred
Creative problem-solving aptitude is required
Previous sales or retail experience preferred
Previous merchandising experience preferred
1-3 years of related work experience preferred
Travel may be up to 25%
Intermediate knowledge of Microsoft office software, including Word, Excel and PowerPoint
Strong organizational and follow-through skills are required
Benefits
Competitive pay with multiple bonus opportunities and potential for annual merit increases
Excellent health benefits including Medical, Dental & Vision Insurance
Company-paid Life Insurance and Short & Long-Term Disability
Robust retirement offerings including: A fully vested Pension Plan after 5 years
A 401(k) with generous employer match
Paid time off in addition to 11 Paid Holidays
A strong culture of stability, community, and innovation
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