Customer Support Representative at IQVIA handling customer inquiries and resolving issues efficiently while maintaining service quality standards. Managing incoming requests and participating in departmental goal - setting.
About the role
- Customer Care Specialist ensuring users have the best Staycation experience in Paris. Handling requests, collaborating with hotels, and representing users' feedback for improvements.
Responsibilities
- You’ll be the person who makes sure every user has the best possible Staycation experience
- Your mission is to combine empathy, rigor, and a strong sense of service to ensure that every user feels supported from start to finish
- Respond to user requests and help them prepare their Staycation in the best possible way
- Collaborate seamlessly with our partner hotels to deliver exceptional experiences
- Represent our users’ voice internally to continuously improve our offers
Requirements
- At least one year of experience (post-graduation) in B2C customer engagement or customer care
- Excellent written and spoken communication skills in French and English
- Strong customer-centric mindset
- Natural ambassador and problem-solver
- Thrive in fast-paced environments and stay solution-oriented no matter what
- Confident picking up the phone to make things happen
- Unexpected passion for reporting and data
- Want to make an impact and help shape the future of Staycation
- Excited about growing within a fast-moving startup
Benefits
- A fast-moving startup where you can have real impact
- A role with direct responsibility on user happiness and long-term loyalty
- You’ll contribute to shaping the future of Staycation, from feedback loops to new processes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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