Incident and Problem Product Manager responsible for enhancing ServiceNow processes at Equinix. Collaborating with teams to drive process maturity and improve customer experience.
About the role
- Senior Product Manager focusing on notifications platform within Spring Health to improve communication systems. Leading the execution of new infrastructure while collaborating with technical teams.
Responsibilities
- Own the strategy, roadmap, and execution of Spring Health’s unified notifications platform.
- Translate Spring’s notifications charter (reliability, consistency, self-service, extensibility) into a clear multi-year platform plan.
- Define logical communication models, lifecycle states, and shared data contracts for members, providers, and covered lives.
- Partner with Engineering and Architecture to consolidate Rotom, Twilio, Iterable, and event pipelines into a cohesive platform.
- Build supporting tooling that will enable Marketing, Implementation, Provider Ops, and Care teams to manage messaging rules independently.
- Implement monitoring, alerting, and observability to achieve industry-leading delivery reliability.
- Build operational tooling, including delivery dashboards, message success reporting, configuration logs, and remediation switches.
- Partner cross-functionally (Marketing, Growth, Data, Implementation, Provider Ops, Care Support) to align on communication needs.
- Communicate tradeoffs, technical constraints, and prioritization decisions clearly to senior stakeholders.
Requirements
- 5–7+ years of product management experience, including at least 3 years working on platform, infrastructure, or developer-facing products.
- Strong technical fluency with event-driven architectures, data contracts, APIs, and system integrations.
- Experience working with communications/notifications platforms—such as Iterable or equivalent—strongly preferred
- Experience designing and delivering internal tools, configuration frameworks, or self-service admin systems.
- Proven success driving multi-quarter platform strategy and execution across technical and non-technical teams.
- Demonstrated ability to influence without authority, aligning engineering, marketing, operations, and data partners around complex decisions.
- Ability to simplify complexity, define clear logical models, and design scalable systems with strong governance.
- Excellent written and verbal communication skills, including storytelling, structuring decisions, and leading organizational change.
- Thrives in fast-paced, ambiguous environments, with strong prioritization instincts and bias toward action)
Benefits
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
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