CMDB Product Manager role at Barclays focusing on optimizing IT service management processes. Collaborating with technology teams to enhance service delivery and achieve business goals.
Responsibilities
Collaborate with technology teams to optimise and improve IT service management processes
Development, implementation and maintenance of IT service processes and delivery
Communicate process changes and improvements to stakeholders
Develop KPIs and analyze data to enhance service delivery
Offer training and education on IT service management processes
Identify and manage risk and control issues
Requirements
Deep ServiceNow CMDB expertise incl. CSDM, ITOM Discovery and IRE policy design
Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing
Experience integrating CMDB with ITAM/SAM/HAM
Experience in Change, Vulnerability, Identity and Access Management (IAM)
Familiarity with Enterprise Architecture, IT Asset Management, Role based access controls and Technology Reference Model (TRM) alignment
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