Head of Method and Tooling responsible for transformation methodologies and standards at a talent consultancy in the insurance sector. Leading continuous improvement efforts and stakeholder collaboration.
About the role
- Product Manager optimizing IT service management processes at Barclays. Collaborating with technology teams to deliver improved service and enhance customer journeys.
Responsibilities
- Collaborate with technology teams to optimise and improve IT service management processes
- Development, implementation and maintenance of IT service processes
- Communication of all process changes and improvements to relevant stakeholders
- Development of KPIs and analysis of data from various sources
- Collaboration with the bank to assess their needs
- Provision of training and education to IT staff and stakeholders
- Identify and manage risk and control issues
Requirements
- Deep ServiceNow HAM/SAM expertise (modules, ACLs, workflows)
- Strong data management and MI reporting skills
- Agile Product Ownership experience
- Integration experience with CMDB, Product Lifecycle Catalogue, and ITOM Discovery
- Cost optimization and vendor management knowledge
- Experience with risk and controls, change and transformation, business acumen, strategic thinking and digital and technology.
Benefits
- Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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