Senior Sales Support Specialist driving sales transformation programs for Capgemini. Collaborating across multiple business units to deliver AI - driven solutions and measurable impact.
About the role
- Audiology Customer Service Triage Coordinator at Specsavers handling patient inquiries and ensuring efficient workflows. Collaborate with teams to optimize patient flow and maintain service levels for audiology.
Responsibilities
- Serve as the first point of contact for patients, ensuring efficient handling of inquiries related to audiology services
- Assess caller needs, prioritizing cases, and directing them to the appropriate audiology professional or service pathway
- Maintain efficient diaries to hit weekly targets
- Provide accurate information on audiology services, hearing aid support and follow-up care
- Maintain detailed and accurate records in patient management systems
- Ensure compliance with data protection and confidentiality standards
- Collaborate with audiologists and optical teams to optimize the best patient flow
Requirements
- Strong communication and active listening skills
- Ability to prioritize and manage multiple tasks under pressure
- Able to handle difficult conversations with upset or frustrated patients in a calm and supportive manner
- Proficiency in call centre systems and Microsoft Office applications
- Previous experience in customer service or triage preferred
- The ability to plan your own work, work on your own initiative and meet deadlines
- Experience of working in a fast-paced retail environment
- Comfortable in presenting information to other team members e.g. through daily huddles, full team meetings
Benefits
- Specsavers Perks – our discounted benefits scheme
- 28 days holiday - extra day off for your birthday
- WeCare – UK confidential employee helpline
- Discounted hearing and eyecare benefits
- Enhanced pay for family leave (Maternity/Paternity etc)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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