Customer service role at popular Berlin museums, advising teachers and booking tickets. Provide professional communication via phone and email while ensuring service quality standards.
About the role
- Customer Service Specialist as first point of contact for Specsavers' business-to-business customers. Handling queries and supporting internal teams in a hybrid environment.
Responsibilities
- First point of contact for business-to-business customers
- Deliver personal experience to customers
- Handle queries from corporate clients, stores, and sales teams by phone and email
- Keep CRM system updated
- Process orders and invoices
- Manage payments and reconcile cash
- Support with new store openings and monthly reporting
Requirements
- Experienced in delivering amazing customer service
- Confident with Microsoft Office
- Strong administration experience
- Brilliant communicator and active listener
- Organised and proactive
- Great at managing your own workload
- Ability to build strong relationships and see things through to resolution
Benefits
- Flexible working arrangements
- Collaborate with team on a flexible basis
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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