Delivery Operations role in a BPO overseeing client service delivery and team management. Responsible for operational excellence and client satisfaction in a fast - paced environment.
SS
Onsite Benefits & Absence Management Partner
Posted 1 hour ago
About the role
- Benefits & Absence Management Partner handling employee leave inquiries for Southern Glazer’s Wine and Spirits. Overseeing benefits administration and supporting compliance with relevant regulations.
Responsibilities
- Responds, manages and resolves employee benefits inquiries via telephone and email regarding paid and unpaid leaves of absence, and claims issues primarily related to Workers Compensation
- Assist employees with the appeal process when claims are denied
- Work with People Operations issues requiring Master Data changes and correction between internal HRIS and third-party vendor systems
- Administer medical leave, personal leave, and other leaves with employees, HRBPs and third-party vendor and Risk Team
- Communicate leave payment information with payroll department
- Support the worker’s compensation leave process including communication with employees regarding pay and insurance premium payments during their leave period
- Research and complete wage statement requests from the insurance company by retrieving pay information from HRIS for a specified amount of time
- Escalate unique situations as needed to the Leave Management Leaders
- Improve strategies and policies for managing leave administration efficiently and with integrity
- Evaluate alternatives and approve workplace accommodations
- Follow best practices to return employees back to work utilizing return to work programs and light duty when possible, coordinating with Nurse Case Manager and EHS Partners
- Partner with Safety to reduce work injuries
- Comply with and enforce adherence to federal, state, and local legal requirements including ERISA, Section 125 Cafeteria Plans, State and Federal leave laws and advise employees accordingly
- Perform other job-related duties as assigned
Requirements
- Bachelor’s Degree plus three years of experience or an equivalent combination of education and experience
- Basic understanding of various Workers Compensation state regulations and the inter workings of FMLA/ADA and individual state leave regulations
- Strong customer service skills to communicate complex information in a straightforward manner
- Working knowledge of SAP, Outlook, MS Office Suite and software applications related to job functions
- Bilingual in English and Spanish a plus
Benefits
- comprehensive medical and prescription drug coverage
- dental and vision plans
- tax-saving Flexible Spending Accounts
- disability coverage
- life insurance plans
- 401(k) plan
- tuition assistance
- wellness program
- parental leave
- vacation accrual
- paid sick leave
- more
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