Affiliate Operations Coordinator supporting the affiliate team across multiple online casino brands at PressEnter Group. Ideal for someone early in their career wanting to build a foundation in affiliate marketing.
About the role
- Delivery Operations role in a BPO overseeing client service delivery and team management. Responsible for operational excellence and client satisfaction in a fast-paced environment.
Responsibilities
- Oversee end-to-end service delivery processes, ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and client expectations.
- Monitor and manage day-to-day operations, including workflow management, quality assurance, and escalations.
- Lead, mentor, and develop teams to ensure optimal performance and continuous growth.
- Act as the primary point of contact for client interactions, fostering strong relationships and ensuring client satisfaction.
- Implement best practices and innovative solutions to enhance productivity and service delivery.
Requirements
- Proven experience in a BPO or related industry with a focus on operations management.
- Strong leadership, organizational, and communication skills.
- Ability to manage multiple priorities and work in a fast-paced, dynamic environment.
- Proficiency in data analysis, reporting, and operational tools.
- Experience in client and stakeholder management.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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