Delivery Operations role in a BPO overseeing client service delivery and team management. Responsible for operational excellence and client satisfaction in a fast - paced environment.
About the role
- Operational Learning Partner at Anglian Water enhancing training and development solutions. Leading strategies in workforce capability and compliance across the organization.
Responsibilities
- Act as the strategic learning partner for your designated Business Unit, owning the end-to-end design and delivery of training and development solutions
- Leading the Licence to Operate (LTO) strategy and Competent Operator Framework for your business area
- Designing and delivering high-quality technical and leadership development programmes
- Managing competency assessments, development centres and professional reviews
- Working closely with senior leaders, SMEs and external providers to ensure learning is fit for purpose, future-focused and compliant
- Ensuring training supports our Organisational Delivery Indicators (ODIs), safety outcomes and regulatory obligations
- Managing learning budgets effectively and delivering value for money
- Identifying emerging risks and capability gaps, and proactively developing solutions
- Representing Anglian Water at industry forums and with awarding and accreditation bodies
- Acting as a role model for innovation, collaboration and continuous improvement
Requirements
- Operational experience, ideally within water, utilities or a similar regulated environment
- Experience in training, learning and development – including competency frameworks
- Strong stakeholder management skills, with the confidence to influence senior leaders
- Experience working with external training providers and accreditation bodies
- A solid understanding of regulatory, safety and compliance requirements
- Project and budget management experience
- CIPD Level 5 (or equivalent) – or the willingness to work towards it
- A proactive, solutions-focused mindset with a passion for continuous improvement
- Experience in Leading and Motivating a team
Benefits
- Personal private health care
- 26 days annual leave – rising with length of service
- Flexible working
- Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
- Bonus scheme
- Flexible benefits to support your wellbeing and lifestyle.
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