Technical Support Assistant in a software development company providing management solutions. Assisting customers with software systems and administrative tasks.
About the role
- Support Technician maintaining hardware and software, installing systems, and monitoring performance. Working with a collaborative team at SONDA in Zona Sul / SP.
Responsibilities
- Monitoring backlog and SLAs
- Accelerated ticket handling and resolution
- Desktop and monitor maintenance
- Installation and configuration of software and operating systems (Windows and Linux)
- Printer maintenance
- Mobile device maintenance and battery replacement
- Hardware maintenance
Requirements
- Knowledge of bench support, and hardware and software maintenance
- Knowledge of printer maintenance
- Technical education or diploma in a related field
Benefits
- Flexible work arrangements, promoting balance between personal and professional life
- Professional development and continuous skills growth, aligned with your interests
- A collaborative, diverse and innovative environment that encourages teamwork
- SONDA Academy: a learning platform designed to maximize your professional development
- Hybrid work
- SONDA Wellness: a program that supports personal and professional balance, offering initiatives focused on physical, mental and social well-being
- Diversity
- Inclusion = Innovation and collaboration
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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