Area Manager responsible for managing geographic area for UIF Corporation. Focused on business development and customer service in mortgage origination.
About the role
- Incident Manager leading incident management for critical incidents at SONDA. Overseeing crisis management and coordinating teams for effective incident resolution.
Responsibilities
- Lead critical incident management: Act as the primary leader for high-severity incidents (SEV 0, 1 and 3), ensuring a swift and effective response.
- Manage the "war room": Organize and lead the crisis room, ensuring the right teams are involved and remain focused on resolving the issue.
- Coordinate teams: Mobilize the appropriate technical and support teams and ensure everyone is aligned and collaborating to resolve the incident.
- Ensure communication: Ask pertinent questions to collect essential information for troubleshooting and to complete internal controls and communications.
- Run the crisis room: Act as the "conductor" of the room, maintaining organization and proactively intervening to propose escalations or involve other teams if discussions are not progressing.
- Perform escalations: Execute hierarchical and functional escalations strategically and at the right time, when necessary.
- Keep the room active: Ensure the war room remains open until the solution is implemented and validated.
- Draft communications: Create and update opening, progress, and closure communications to keep stakeholders informed.
- Validate the solution: Ensure the closure communication is validated in a recording room, with the participation of the Bom Dia TD commentator, making sure all information is correct and documented.
Requirements
- High school diploma
- Advantage: Completed or in-progress university degree in IT
Benefits
- Flexible work arrangements that promote a healthy work–life balance.
- Professional development and ongoing skills growth tailored to your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work: scheduled on-site and remote working windows.
- SONDA Wellness: a program that supports work–life balance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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