Manage daily activities of a team at M&T Bank to achieve departmental objectives. Direct customer service and operational efficiency for loan servicing.
About the role
- Manager of North America Distribution overseeing 12 warehouse and distribution facilities across the U.S. and Mexico. Leading strategy and operational excellence in supply chain management.
Responsibilities
- Provide leadership for 12 warehouse & distribution sites across the U.S. and Mexico
- Develop and execute a multi-year North America distribution strategy
- Establish KPIs, SOPs, governance, and reporting standards across the network
- Lead capacity planning, space utilization, and network optimization
- Help ensure world-class warehouse execution across all operational areas
- Drive improvements in safety, productivity, quality, and inventory accuracy
- Evaluate and implement automation, digital tools, and advanced WMS capabilities
- Ensure compliance with OSHA, quality, and trade regulations
- Help support Lean, CI, and Kaizen initiatives across all distribution sites
- Support cost reduction, productivity improvement, and service enhancement programs
- Lead and develop warehouse managers, supervisors, and operational teams
- Strengthen leadership pipelines, workforce planning, and talent development
- Oversee proper use of ERP/WMS systems across all sites
- Drive digital transformation and warehouse automation initiatives
- Oversee warehouse-centric 3PL performance (non-carrier)
- Collaborate with Planning, Manufacturing, Quality, Customer Service, Logistics, Trade Compliance, and IT
Requirements
- 10+ years of progressive experience in warehouse, distribution, or supply chain operations
- 5+ years of multi-site leadership experience across the U.S.; Mexico preferred
- Bachelor’s degree in supply chain, Operations, Engineering, or Business
- Proven experience leading transformational initiatives
- Strong leadership presence and executive communication skills
- Deep analytical and KPI management skills
- Ability to travel up to 40%
- Bilingual English/Spanish preferred
- Lean Six Sigma certifications preferred
- ASCM/SCPro/CLTD/CSCP/CPIM certifications preferred
- Experience leading operations through growth
Benefits
- health insurance coverage (medical, dental and vision)
- 401(k) with company match
- life and disability insurance
- 12 paid holidays
- sick time
- 15 paid vacation days
- 6 weeks fully paid parental leave
- adoption assistance
- tuition reimbursement
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